We realize that our customers are not always able to pay their bills by the due date. Our Customer
Service Department is available to you for making arrangements for deferred payment. Please contact
a representative at (918) 696-5084.
- Only two per year (this includes assistance for local agencies)
- Deferral must be made no later than the 19th of the month
- NO ARRANGEMENTS can be made on pull day
Automatic Bill Payments
You can simplify your life with Customer Bank Draft, the automatic bill payment plan. When signing
up for the Customer Bank Draft Program, your utility payment will be automatically deducted from your
checking or savings account each month.
Why sign up?
- Easier way to make payments
- Saves you money on postage, late charges, and the cost of your check
- Convenient - no more last minute trips to drop off your payments
When will my payment be made?
- You will receive your monthly bill as you do now. Just review the bill. If it is ok, record the dollar
amount in your check register and you payment will be deducted on the due date. If there is an
error, give the Customer Service Department a call and we will make the correction before your
payment is drafted.
Average Billing Program
To manage high winter or summer bills, ask us about our Bill Averaging Program. This allows our
customers the option of changing from our regular billing to a rolling twelve-month average, which will
be adjusted monthly to reflect the average of the last twelve months.
Why does my bill card look different?
- On your bill card you will notice the words Actual Bill, AMP Bill, and AMP Reserve.
- Actual Bill - is your actual usage and the actual cost of that usage.
- AMP Bill - is the rolling twelve-month average produced by our Average Billing Program.
- AMP Reserve - This figure shows you how much debt is left in you AMP account or how
much of a credit you have collected.
Why is my AMP Bill more than my Actual Bill?
- Depending on your individual usage pattern your AMP Bill will be either more or less than your
Actual Bill. At times of high usage your AMP Bill will be less than your Actual Bill and the excess
debt will be placed in your AMP Reserve account. At times of low usage your AMP Bill will be
more than your Actual Bill and the excess monies will begin paying on your AMP Reserve debt.
This allows our customers to budget for an average utility payment each month without the
irregularities experienced with normal billing.
How do I sign up?
- Contact the Customer Service Department and ask to be enrolled in the Average Billing
Program.
What if I don't want to be on Average Billing any more?
- Come into the office and speak with one of our Customer Service Representatives. They will
have you sign a form acknowledging your removal from the Average Billing Plan and you are
done! Note: You will be responsible for any debt outstanding in your AMP Reserve account on the day you
request to be removed from the Billing Averaging Program.
Water Line Maintenance Program
Stilwell Utilities has developed a low-cost way for our residential customers to take the headache
and expense out of unexpected water supply line damage. Our Water Line Maintenance Program offers
peace of mind at a very affordable rate.
ruptures, including the expense of wasted water, and post-repair clean up. The small fee for this
service ($1.49 per month) is simply added to your bill. There are no additional stamps or envelopes to
be concerned with.
Give our Customer Service Department a call to get started today.
